Privacy Policy

 

Jaipur Watch Company ("we", "us", "our", "Company") Last Updated: [Insert Date]

This Privacy Policy governs the manner in which Jaipur Watch Company collects, uses, maintains, discloses and protects information collected from users ("User", "you") of www.jaipur.watch ("Site") and any related products or services (together, "Services"). This Policy is issued in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and rules made thereunder.

By using the Site, you are giving your consent to the collection, use and disclosure of your personal data as described in this Policy, in accordance with Section 6 of the DPDP Act (consent must be free, specific, informed, unconditional and unambiguous, given through clear affirmative action).

 

1. Itemised Notice — What We Collect and Why (Section 5, DPDP Act)

Before or at the time we collect your personal data, or seek your consent, we provide you the following itemised notice, as required under Section 5 of the DPDP Act:

Category of Personal Data	Purpose of Processing	Legal Basis
Name	To identify you and process orders/support requests	Consent
Email address	To send order updates, respond to queries, and (if opted in) newsletters	Consent
Mailing/shipping address	To deliver purchased products	Consent
Phone number	To contact you regarding orders or support	Consent
Payment/card details	To process payment for purchases (processed via PCI-DSS compliant payment gateway; we do not store full card numbers)	Consent
Technical/device information (browser type, OS, IP address)	To operate, secure and improve the Site	Legitimate use for provision of service

We collect personal data only for the specified purposes above. We do not use your personal data for any purpose incompatible with these stated purposes without seeking fresh consent.

1.1 Non-Personal / Technical Information

We may separately collect non-personal information such as browser type, device type, operating system, and internet service provider, which does not by itself identify you, for the purpose of improving Site performance and security.

 

2. Voluntary Nature of Data Collection

You may visit the Site anonymously. We collect personal data only where you voluntarily submit it (e.g., during checkout or registration). You may decline to provide certain personal data; however, this may prevent you from completing certain activities on the Site (e.g., placing an order).

 

3. How We Use Your Information

We use personal data strictly for the purposes notified to you at the time of collection, including to:

• Fulfil and service your orders;
• Respond to customer service requests and support needs;
• Send you transactional communications about your order;
• Send you promotional/marketing communications, only where you have separately and affirmatively opted in, and which you may withdraw consent for at any time (see Section 6);
• Understand aggregate, anonymised usage trends to improve our Site and offerings. Aggregated data used for this purpose is anonymised and cannot be linked back to you.

We do not use your personal data for any purpose beyond what has been disclosed to you, and we do not engage in processing that is incompatible with the notified purpose.

 

4. Sharing and Disclosure of Personal Data

We do not sell, rent, or trade your personal data.

We may share your personal data only with:

• Data Processors engaged by us under written contract (e.g., payment gateways, logistics/shipping partners, email service providers) strictly to perform functions on our behalf and only to the extent necessary for that function. These processors are contractually bound to process data solely per our instructions and this Policy, and are prohibited from independent use of your data.
• Legal or regulatory authorities, where required by law, court order, or to comply with a legal obligation, or as directed by the Data Protection Board of India.

We do not share aggregated or anonymised data in a manner that permits re-identification, except with your explicit consent.

 

5. Data Retention and Erasure

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law (e.g., tax, accounting, or consumer protection requirements). Once the purpose is served and no legal retention obligation applies, we will erase your personal data, unless you have asked us to retain it for a longer period, or retention is required by law.

You may request erasure of your personal data at any time as set out in Section 7 below.

 

6. Consent and Your Right to Withdraw It

Where we process your personal data based on consent:

• Consent is sought through a clear affirmative action (e.g., a checkbox that is not pre-ticked) and is specific to the stated purpose.
• You may withdraw your consent at any time, with the same ease with which it was given. To withdraw consent, email us at the address in Section 9, or click "unsubscribe" in any marketing email.
• Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal, but we will stop further processing for that purpose (except where retention/processing is otherwise required by law) and will cause any of our data processors to do the same.
• Withdrawal of consent may mean we are unable to provide certain services (e.g., order fulfilment) that depend on that data.

 

7. Your Rights as a Data Principal

Under the DPDP Act, you have the right to:

1. Right to Access — obtain a summary of personal data we hold about you and the processing activities undertaken.
2. Right to Correction and Completion — request correction of inaccurate or incomplete personal data.
3. Right to Erasure — request deletion of personal data that is no longer necessary for the purpose it was collected, subject to legal retention requirements.
4. Right to Grievance Redressal — raise a complaint regarding processing of your personal data (see Section 8).
5. Right to Nominate — nominate another individual to exercise these rights on your behalf in the event of death or incapacity.

To exercise any of these rights, contact us using the details in Section 9. We will respond within a reasonable time and in any event as prescribed under applicable rules.

 

8. Grievance Redressal

In accordance with Section 13 of the DPDP Act, we have designated a Grievance Officer to address your concerns regarding the processing of your personal data:

Grievance Officer:

Name: Shivani Jain

Email: info@jaipurwatches.com

Address: First Floor, J 25 South Part, Subhash Marg, C Scheme, Jaipur, Jaipur, Rajasthan, 302001

If you are not satisfied with our response, you may approach the Data Protection Board of India for further redressal.

 

9. Security Practices

We implement reasonable security safeguards, including technical and organisational measures, to protect your personal data against unauthorised access, alteration, disclosure, or destruction, as required under Section 8(5) of the DPDP Act. Sensitive data exchanged between the Site and Users is transmitted over encrypted, secured communication channels.

In the event of a personal data breach, we will notify the Data Protection Board of India and affected Users in the manner prescribed under the DPDP Act.

10. Children's Data

We do not knowingly collect personal data from individuals below 18 years of age without verifiable parental/guardian consent, as required under Section 9 of the DPDP Act. If we become aware that we have inadvertently collected personal data from a child without such consent, we will delete it promptly.

 

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any material change affecting the purpose or manner of processing of your personal data will be notified to you, and where required, fresh consent will be sought. The "Last Updated" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically.

 

12. Contact Us

For any questions about this Privacy Policy or our data practices, or to exercise your rights under the DPDP Act, contact:

Jaipur Watch Company Email: info@jaipurwatches.com Grievance Officer: info@jaipurwatches.com

 

This Privacy Policy is a template and general reference only. Please have it reviewed by a lawyer qualified in Indian data protection law before publishing, so that it accurately reflects your actual data practices, processors, retention periods, and grievance officer details.